1. Who I am
These terms apply to coaching services provided by Gayle McVea, Voice & Leadership Strategist, trading as Gayle McVea. You can contact me at hello@gaylemcvea.com.
2. The nature of coaching
Coaching is a forward-focused, collaborative process. I am a coach, not a therapist, counsellor, medical practitioner or financial adviser, and coaching is not a substitute for any of those services. I do not diagnose or treat any condition.
You remain responsible for your own decisions, actions and results. I do not guarantee any specific outcome, promotion, income or result from our work together.
3. Booking and payment
- All coaching begins with a discovery call so we can both establish whether the work is a good fit.
- Fees are confirmed to you in writing before any sessions are booked, and payment is due in full before the first session unless we have agreed otherwise.
- Prices are in pounds sterling.
- Promotional offers apply only for the period stated, are limited to the number of places stated, and cannot be combined with other offers or transferred to another person.
4. Cancellation and rescheduling
- If you need to move a session, please give me at least 24 hours' notice and we will find an alternative time.
- Sessions cancelled with less than 24 hours' notice, or missed without notice, are treated as delivered.
- If I need to reschedule, I will offer you an alternative time at the earliest opportunity.
- Booked sessions should be used within three months of purchase.
5. Refunds
Coaching fees are non-refundable once the first session has taken place. If you cancel before any sessions have been delivered, contact me and we will discuss it. Discounted and promotional packages are non-refundable.
6. Confidentiality
What you share with me in our sessions is treated as confidential and is not disclosed to anyone else, with two exceptions: where I am required to disclose by law, or where there is a genuine concern about risk of serious harm to you or another person.
I may keep brief notes to support our work. These are held securely and handled as set out in my Privacy Policy.
7. Testimonials
I will never publish anything about you or your sessions without your explicit permission. Where you choose to give a testimonial, it is used only in the form you have agreed.
8. My materials
Any tools, exercises, worksheets or frameworks I share with you are for your own personal use. Please don't copy, resell or distribute them, or use them to deliver training or coaching to others.
9. Conduct
Our sessions rely on honesty and mutual respect. I reserve the right to end the coaching relationship if that breaks down, or if the work is no longer appropriate for your needs, and I will discuss it with you if that point is reached.
10. Liability
To the extent permitted by law, I am not liable for any loss arising from decisions you take as a result of our coaching. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud.
11. Governing law
These terms are governed by the law of Northern Ireland, and any dispute falls to the courts of Northern Ireland.
12. Questions
If anything here is unclear, email me at hello@gaylemcvea.com before you book and I'll answer it.